First line of support for talent applying on Mercor's platform, bridging users and engineering across an AI + SaaS stack.

• Investigate, triage, and resolve issues spanning an AI + SaaS product stack
• Escalate true engineering defects and partner with engineering on root cause
• Resolve the rest through configuration, prompt refinement, or clear user guidance
• Act as the bridge between talent/users and engineering to keep the platform experience smooth

Independent operations consultancy helping teams improve how their people, processes, and tools work together. Tool-agnostic by principle, with hands-on experience in Notion, n8n, Jira, and Google Workspace.

• Designed and built a Notion-based ATS for a US recruiting firm (PFS Search), replacing a fragmented stack of Monday, Crelate, Google Sheets, and GPT workflows
• Architected 5+ interconnected Notion databases with n8n automations and GPT integrations, delivering full documentation and handover
• Served as Product Operations Manager for an Australian product organization (Vedded), creating structure across people, processes, and tools
• Built internal documentation, templates, operational playbooks, and onboarding materials
• Clients across Australia, the United States, and Brazil

Joined as Premium Account Manager supporting one of Brazil's top 10 ISPs, later transitioned into Product Owner leading a 10-person cross-functional team (devs + QA) building omnichannel ERP features.

• Facilitated all Scrum ceremonies and strengthened delivery predictability
• Built API integrations, n8n automations, and internal tooling (including a custom Discord bot)
• Created user stories, specs, Stonly guides, training videos, and release notes
• Conducted discovery for major ISP client, shaping requirements and integrations
• Ran individual development programs for team growth

Partnered with teams and franchisees to design platforms and workflows that enabled growth from ~10 to 200+ units.

• Helped design and evolve custom platforms (CRM, field service, ERP integrations, compensation, workflow)
• Co-created a solar sizing and budgeting platform (proposal time ~5h → ~6min)
• Designed chatbot automation flows (Huggy → Botmaker) and surfaced new KPIs
• Defined MVPs, refined requirements, and supported dev/QA through delivery
• Turned an initial 30-hour project into an ongoing partnership

Co-founded a boutique consultancy focused on workflow optimization, custom software, and automation.

• Operated as fractional PM for multiple clients: discovery, requirements, and alignment
• Scoped projects, managed timelines, and coordinated delivery
• Oversaw ERP-integrated solutions, e-commerce platforms, dashboards, and automations
• Designed and tested workflows to ensure quality and predictability
• Supported enterprise clients with high-impact product and operations work

Led instructor development and academic operations while the school scaled from 50 to 700+ students.

• Built teacher development programs (communication, soft skills, methodology)
• Facilitated workshops, presentations, and 1:1 mentorship
• Implemented onboarding, evaluation, and curriculum refinement processes
• Strengthened learning culture through coaching and feedback cycles
• Managed scheduling, curriculum work, and student progress tracking